How to Master Strategic Marketing for Professional Services Firms: Part 2

  • : Stuti Kedia
  • : 20-11-2024

Creating Your Strategic Marketing Plan: A Practical Roadmap

Following our overview of strategic marketing fundamentals from the 1st part, now let’s dive into the practical steps for creating and implementing your marketing plan in today’s digital age.

Professional service buyers are changing. Creating a strategic marketing plan can be daunting, especially if you are new to it. Here are the steps for it:

1. Assess the current business situation your firm is facing.

  • Conduct a thorough SWOT analysis (Strengths, Weaknesses, Opportunities, Threats).
  • Review of the current market position
  • Identification of clear business objectives and goals
  • Evaluate available resources and capabilities

2. Research and understand your target market:

  • Conduct systematic client research
  • Analyse changing client needs and priorities
  • Identify emerging market trends
  • Document client information consumption patterns
  • Gather competitive intelligence

3. Position your brand in the marketplace:

Develop differentiators that pass these critical tests: 

  • True: Must be authentic and genuine
  • Provable: Can be supported with evidence
  • Relevant: Must matter to your clients

Create a positioning statement that includes:

  • Who you are
  • Who you serve
  • How you’re different
  • Why clients choose you

4. Determine and fine-tune your services:

  • Audit the existing service catalogue
  • Identify new services to be explored
  • Analyse the viability of automation for services
  • Match the offerings with the needs of the client
  • Opportunity to package for the added value
  • Pricing strategies

5. Select Marketing Techniques

Implement a balanced 50/50 approach of:

Offline methods:

  • Networking
  • Speaking at events
  • Face-to-face meetings
  • Printed publications
  • Direct mail
  • Trade shows
  • Industry associations

Online Techniques:

  • Presence in social media
  • Webinars
  • Blogs/online publications
  • Email marketing
  • Search engine optimisation
  • Playing with ad
  • Virtual conferences

6. Build necessary infrastructure:

Essential Tools to Evaluate:

  • Website platform
  • Marketing collateral
  • Marketing automation systems
  • SEO tools
  • Social media management
  • Video production capabilities
  • Email marketing platform

Skills Development:

  • Identify training needs
  • Plan skill upgrades
  • Consider outsourcing options

7. Create an operational schedule and budget:

Marketing Calendar Should Include:

  • Conferences and tradeshows
  • Webinar schedules
  • Blog post calendar
  • Email campaigns
  • Advertising campaigns
  • Content creation deadlines

Budget Considerations:

  • Allocate costs for each marketing tactic
  • Include both known and estimated costs
  • Add 5-10% contingency for opportunities
  • Plan for both fixed and variable expenses
  • Set quarterly review points

The Path Forward

Professional services firms can use systematic strategic marketing as a process that combines comprehensive market research with clear specialisation and purposeful implementation.

Overall, successful firms have specific plans that are able to combine the capabilities of the company with what the customer demands using digital and conventional channels, such as market research, positioning of the brand, portfolio of services offered, and balanced marketing methods. It can be structured that, by the situation assessment, the firms would go ahead and lay infrastructure and schedule the operational plan.

Remember: Strategic thinking, rather than an ad-hoc approach, is what separates thriving firms from those merely surviving in today’s competitive landscape.

 

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